Personal information security policy

 DATA PRIVACY POLICY 

1. Purpose of collecting personal information

The collected information will help us support customers when buying our products:  answering customers’ questions, inform the customers on portfolio updates, etc. 

To access and use some of our services at the website, you maybe required to register using your personal information (Full name, contact phone number, email, address, etc.). All information declared must be accurate and legal. We do not take any responsibility regarding the law of the declared information. 

We use Google analytic which might collect information about visits, including the number of pages you view, the number of links you click and other information related to your connection to the vinoteka.vn Website. It also collects information that your web browser (browser) uses every time you access the vinoteka.vn website, including: IP address, browser type, language used, time and addresses that the browser uses to access. Please note that we do not store or get access to this information! 

For Google Analytics Privacy Disclosure Policy, you can access to this link for further details: https://support.google.com/analytics/answer/7318509?sjid=17532993418157345198-AP 

2. Scope of information use

We do not sell, share or trade the collected customer personal information on the website to any other third party. 

Personal information collected will only be used by us internally for following purposes: 

- Customer support 

- Provide service-related information 

- Process orders and provide services and information via our website at the request of the customer 

- We may send information about new products, services, information about upcoming events or recruitment information if you sign up to receive email notifications. 

- In addition, we will use the information you provide to support customer account management; confirm and execute financial transactions in connection with your online payments upon your request; 

3. Information storage time

For personal information, we delete this data if the customer requests it, the customer can contact us by the following ways regarding the data deletion: 

• Call the Mainline: +84 283 636 98 56
• Send request to Email: info@vinoteka.vn

4. People or organizations that may have access to this information

- The data of the customer might be accessed by our IT person  

- Sales team to bring the best services to the customers, informing new products, porfolios and promotional events. 

- We only provide your personal information in cases where it is absolutely necessary, such as when requested by Vietnamese state law agencies. 

5. Address of the unit that collects and manages personal information

The Wine Vault Company Ltd. 

- Address: 153/25 Nguyen Van Huong, Thao Dien ward, Thu Duc city, HCMC (shop address) 

6. Methods and tools for users to access and correct their personal data

Customer information is attached after each product order. So whenever you want to change, edit or delete your personal data, just contact us with the following information: 

- Directly call the following phone number to request: +84 283 636 98 56 

- Email your request to: info@vinoteka.vn 

7. Receiving and settling consumer complaints

The mechanism for receiving and resolving complaints is clearly defined in the section: return policy, refund policy 

You can resolve your complaint in one of the following ways: 

- Go directly to our address which is published on the website. 

- Directly call the following phone number to request: +84 283 636 98 56 

- Email your request to: info@vinoteka.vn