Shipment & Delivery
We make every effort to ensure the fastest delivery nationwide to our customers by best-in-class Vietnamese delivery services.
Ordering and Shipping time
For payment cleared orders:
HCMC orders received before 16.00 will be shipped the same day, providing all necessary delivery information was provided along with the order.
Orders outside HCMC received before 15.00 will be shipped the same day, otherwise shipping will be next day providing next day is a working day. We assume the case when all necessary delivery information was provided along with the order. For urgent deliveries please contact us additionally we will try to accommodate your requests.
Shipping charges, rates
As a general rule we charge for shipping at cost or even providing it for free from a certain order volume/amount.
Therefore, an urgent delivery will be charged extra, at cost, using the special rates we have from our shipping services partners.
Orders which could not be delivered due to unavailability of the Customer without prior notice (we always check with customers before dispatching) are subject to an additional shipping fee to attempt second delivery.
Vinoteka will confirm the reception of your order and will provide updates in case of cancellation, delays or any other facts influencing smooth execution of Client’s order.
Vinoteka is sourcing shipping services from third parties. Our shipping partners are exceeding or comply with industry norms in terms of delivery times, safety during shipping, extra services, etc. However, we have to be mindful of force majeure (natural disasters, accidents, etc) which might influence delivery times/overall deliveries. We, at Vinoteka will keep trying to promptly update you in such cases.